New Feature
You can now use HTTP targets to perform custom actions on external systems.
Example use cases
- Connect your Zapier account
- Generate return labels in one click
- Trigger a survey request when a ticket is closed
- Perform any action on any external system
How to setup your integration?
Go to settings->Integrations->HTTP Targets ->Create new
You may need to add authentication headers depending on the external app. Adding authentication headers lets the external app securely accept requests from Richpanel.
Where all can you use this integration?
1. Agents can fire this from inside the reply box
2. Use this integration inside a macro
3. In automation rules
