Richpanel updates
Richpanel updates
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Attentive-Richpanel Integration

 

New Feature

  

The much awaited Richpanel & Attentive integration is now live. You can connect Attentive with Richpanel to forward all SMS messages received from a subscriber to your Richpanel account. This allows a customer support agent to reply to customers directly through SMS.

How to connect

Head over to channels -> Attentive -> Follow Setup Instructions

Screen Shot 2022-03-09 at 10.05.15 AM.png

Reply to Attentive messages from Richpanel

Screen Shot 2022-03-09 at 10.09.29 AM.png

You'll also see customer profile and order history populated next t each incoming SMS