Richpanel updates
Richpanel updates
richpanel.com

Cut through the noise with custom notifications

 

New Feature

  

Ever wanted to receive instant notifications from Live Chat and SMS channels but not for every single email ticket that gets assigned to you?

You can now configure which channels you receive notifications from on Richpanel.

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Customize your Task Bot

 

New Feature

  

Give your custom bot a human touch with the new Task Bot customization options. You can change both the name and icon of the bot that appears to your customers on all channels.

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Satisfaction Surveys

 

New Feature

  

Customizable rating cards

You can now edit the default message shown to your customers in CSAT surveys. Customize the rating card text to your liking by going to Settings > Satisfaction survey

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Collect reviews on external sites

We know how important it is for your store to have a good online rating. You can now redirect customers to an external link like Google or Trustpilot when you ask them for ratings.

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Conversations in UCP

 

New Feature

  

We've refined the design of customer conversations in the UCP panel. It's a lot easier to consume, while still giving you a lot more information at a glance.

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Richpanel is now live on iOS and Android app stores

 

New Feature

  

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Couldn't be more excited about this release. Mobile app was one of the most requested items by Richpanel customers.

A little secret: we have been using the app personally for over 3 months but we wanted to make it just right before we make it available to you.

Our goal for the app was clear: we will not benchmark or even look at other Helpdesk/CRM apps because at the end of the day people will use Richpanel to message customers.

And Apps like Slack & WhatsApp have set incredibly high expectations from messaging apps. So that’s what we are going to look up to.

I’m not saying we are there but we took the right first step!

Download on iOS

Download on Android

HTTP Targets (connect Zapier & other apps)

 

New Feature

  

You can now use HTTP targets to perform custom actions on external systems.

Example use cases

  • Connect your Zapier account
  • Generate return labels in one click
  • Trigger a survey request when a ticket is closed
  • Perform any action on any external system

How to setup your integration?

Go to settings->Integrations->HTTP Targets ->Create new

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You may need to add authentication headers depending on the external app. Adding authentication headers lets the external app securely accept requests from Richpanel.

Where all can you use this integration?

1. Agents can fire this from inside the reply box

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2. Use this integration inside a macro Screen Shot 2022-03-09 at 9.53.13 AM.png

3. In automation rules

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Stella Connect Integration

 

New Feature

  

What can you do with this integration?

Send custom surveys after closing each ticket & capture survey response inside the ticket history in Richpanel.

To enable this integration

Head over to Settings -> Integration -> Stella Connect Add your API Key (you can get this from Stella Connect dashboard).

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How it works

You'll now be able to trigger custom surveys after a ticket is closed. This trigger will be available in Stella Connect

Loop Returns Integration

 

New Feature

  

What can you do with this integration?

Merchants can now integrate their Loop Returns Account with Richpanel and create a self-service returns process for customers.

How it works - Example flow

Connecting Loop with Richpanel takes 1-2mins. Simply head over to Settings -> Integrations -> Loop and click add integration.

Step1: Create a flow called "I want to return some items" Screen Shot 2022-03-09 at 9.09.13 AM.png

Step2: Add a condition "Order was delivered less than 14 days ago" Screen Shot 2022-03-09 at 9.10.25 AM.png

Step3: Redirect customers to Loop Returns portal

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End Result - What customers will see

Customers will be auto-logged in to Loop Returns portal without having to enter order number and email.

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Export conversations to CSV

 

New Feature

  

You can now export conversations to CSV. Simple select a few conversations and use the bulk actions bar to either

  • Download selected conversations
  • Download all conversations in the view

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Done! You'll receive an email with all your contacts in CSV.

Read/Unread indicator

 

New Feature

  

All new messages will now have a blue-dot indicating they are unread.

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Messages will be marked as read on opening them. You can also mark messages as unread using the unread icon in the top conversation bar.

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